Case Study: Platform Science cuts manual scheduling and reporting time with Assembled

Platform Science cuts adherence reporting from 80 hours to 7 minutes with Assembled

Platform Science, a leading fleet technology company, faced significant workforce management challenges after its acquisition from Trimble. Their previous tool, NICE CXone, created rigid workflows and forced the team into 80-90 hour weeks of manual scheduling and reporting, leaving no time for strategic improvements. They partnered with Assembled to find a sustainable Workforce Management solution that offered intuitive scheduling and a direct integration with Zoom Contact Center.

By implementing Assembled, the Platform Science team achieved remarkable efficiency gains. Adherence reporting was cut from 75-80 hours to just 7 minutes per month, and they are on track to reduce manual scheduling time by over 300 hours annually. The solution from Assembled empowered the team to move from manual toil to strategic impact, enabling internal development and providing a reliable partnership through multiple system re-implementations.

Platform Science