Case Study: NEXT Insurance achieves $957K in savings with Assembled

Next Insurance saves $957K with Assembled by boosting adherence from 68% to 85%

NEXT Insurance, a digital insurer specializing in small business coverage, faced operational challenges as its support team grew rapidly. Managing over 110 agents with manual spreadsheets led to unreliable forecasting, limited real-time visibility, and reactive reporting. To support its ambitious growth, the company sought a next-level workforce management solution and chose to implement Assembled's platform.

By implementing Assembled, NEXT Insurance gained real-time visibility and data-driven forecasting, enabling proactive staffing decisions and new strategic processes. The most substantial result was a 17-point increase in schedule adherence, from 68% to 85%, which translated to $957K in cost savings. Assembled provided the tools for measurable improvements and strategic planning while helping the company maintain low agent attrition rates.

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