Case Study: Marshmallow achieves 95% schedule automation with Assembled

Marshmallow achieves 95% schedule automation with Assembled

Marshmallow, a UK insurtech, faced scaling challenges in its support operations as it grew. Its workforce management process was highly manual, relying on Assembled like a glorified spreadsheet without proper configuration. This led to fragmented ownership, unreliable forecasts, and two planners spending a full week each month to schedule just 80 agents.

By properly implementing Assembled's Workforce Management platform to rebuild its WFM foundation, Marshmallow achieved 95% schedule automation. This allowed the same two planners to support roughly 370 agents and extend their planning horizon to two months, significantly improving efficiency and scalability for the business.

Marshmallow