Case Study: Lulu and Georgia achieves faster support responses and smarter case routing with Assembled

Lulu and Georgia cuts first response time by 22% with Assembled

Lulu and Georgia, an LA-based home decor brand, sought to scale its customer support operations and reduce friction by leveraging AI technology. Their challenge was to find a solution that could accurately route complex cases and automate processes without losing the human touch. They partnered with vendor Assembled to implement its AI products, including AI Copilot and AI Email Agent, to address these needs.

Assembled implemented its AI solution to handle case categorization, agent assistance, and full automation, which integrated seamlessly with the company's existing tools like Zendesk. This automation streamlined complex processes, such as handling damaged item claims, and provided agents with helpful auto-summaries. The results were significant: Assembled's tools led to a 22% decrease in first response time and an 18% decrease in the time from first assignment to solution over nine months, greatly improving efficiency.

Lulu and Georgia