Case Study: Ipsy achieves faster response times and $400K in annual savings with Assembled

Ipsy cuts first response time by 60% with Assembled

Ipsy, a beauty subscription eCommerce company, faced significant operational challenges as its support team grew to over 200 agents. Managing schedules and forecasting demand with manual processes and spreadsheets became unsustainable, leading to poor visibility and inefficiencies, especially during seasonal surges. To address this, Ipsy turned to the vendor Assembled for its Workforce Management solution to automate and scale its operations.

By implementing Assembled, Ipsy gained real-time visibility and data-driven insights that transformed its workforce management. The solution provided precise forecasting, streamlined scheduling, and improved agent adherence. The results were substantial: Ipsy achieved 94% monthly forecast accuracy, a 60% decrease in first response time, 100% SLA compliance during peak seasons, and annual savings of over $400,000. Assembled was a key driver in this operational success.

Ipsy