Case Study: HubSpot achieves real-time support staffing clarity with Assembled

HubSpot streamlines support staffing across 15 global sites with Assembled

HubSpot, a global leader in customer relationship management, faced challenges scaling its customer support workforce across 15 global sites. Their legacy workforce management tool required frequent manual adjustments, provided poor real-time insights, and struggled to forecast demand, especially with the introduction of chatbot automation. This led to inefficient scheduling and difficulty ensuring proper staffing coverage. HubSpot turned to Assembled's Workforce Management platform for a solution.

By implementing Assembled, HubSpot gained real-time staffing insights and dynamic, accurate forecasting that adapted to seasonal changes and chatbot-driven volume shifts. This resulted in more streamlined scheduling, proactive workforce management, and the elimination of last-minute adjustments. Assembled's solution empowered managers to plan ahead with greater accuracy and strategic hiring, leading to improved operational efficiency and a seamless support experience for their global team.

HubSpot