Case Study: EliseAI improves support efficiency and AI containment with Assembled

EliseAI automates 50% of triage with Assembled

EliseAI, a provider of an all-in-one property management automation platform, faced significant challenges in scaling its customer support operations. As a complex B2B platform, most of its support tickets were high-complexity, requiring manual triage and data lookup that consumed valuable agent time. The company also lacked an efficient way to capture and analyze customer feedback. To address these obstacles without diverting resources from its core product, EliseAI turned to the vendor Assembled and its AI-powered workforce management platform.

Assembled implemented its AI Chat Agent, AI Copilot, and AI Email Agent to automate and enhance EliseAI's support. The solution automated 50% of manual triage and achieved a 70% containment rate, resolving most issues immediately with AI chat agents. Live agents saved hours each week on administrative tasks using Assembled AI Copilot, and the partnership with Assembled enabled a continuous feedback loop that rapidly improved response accuracy from 40% to over 90%.

EliseAI