Case Study: Child Development Schools improves family satisfaction and internal alignment with AskNicely

Child Development Schools boosts NPS across 260 centers with AskNicely

Child Development Schools, a national early childhood education business, faced the challenge of operating reactively without real customer sentiment data. They lacked a proactive way to gather feedback, relying instead on lagging indicators like complaints. To address this, they partnered with AskNicely to implement its dynamic survey platform to capture better data and unite their sprawling teams.

By using AskNicely, the company gathered valuable insights through intuitive surveys, achieving high response rates. They leveraged features like Focus Areas and Shoutouts to identify improvements, create action plans, and boost team morale. This resulted in a measurable increase in Net Promoter Scores, higher family satisfaction, and greater organizational alignment on customer experience goals.

Child Development Schools