Case Study: Aptive Environmental achieves a 28-point NPS increase with AskNicely

Aptive Environmental boosts NPS by 28 points with AskNicely

Aptive Environmental, a rapidly growing pest control company, faced challenges with inconsistent service delivery from its frontline team. This inconsistency impacted customer satisfaction and the bottom line through increased rework and lost referrals. They turned to AskNicely to gain insights into what was causing these issues and to help coach their team.

Using the AskNicely platform, Aptive collected real-time customer feedback and provided those insights directly to their frontline technicians and managers. This empowered the team to improve service and allowed for targeted coaching. As a result, Aptive achieved a 28-point increase in NPS, and the tool paid for itself within the first three months through savings on rework costs.

Aptive Environmental