Case Study: BMW achieves reliable global IT operations with Ascendro Support & Operations

BMW manages 200,000 cars with Ascendro’s 24/7 operations support

Ascendro partnered with BMW, a multinational automotive manufacturer, to manage IT operations and support for two critical suites of applications. The first was a suite for car dealers that managed complex data like car statistics and owner details, while the second was an internal system for employees to manage pre-production cars. The challenges included ensuring rapid response times and proactively resolving issues across these interconnected, globally-used systems.

The solution implemented by Ascendro included providing 24/7 on-call support, taking a proactive approach to identify vulnerabilities, and ensuring smooth communication. This resulted in uninterrupted operations for the applications, which served 96,000 users and managed 200,000 cars worldwide. The partnership built significant trust and had a positive impact that extended beyond technical support, fostering an environment of growth and innovation for the client.

BMW