Case Study: Holland Bloorview Kids Rehabilitation Hospital achieves 83% appointment reach and optimized slot utilization with Expanse Patient Connect, powered by Artera

Holland Bloorview Kids Rehabilitation Hospital Optimizes Slot Utilization with Expanse Patient Connect, Powered by Artera

Holland Bloorview Kids Rehabilitation Hospital, a leading pediatric rehab centre in Toronto, faced growing no-shows, staff burnout, and limited outreach because appointment reminders were largely manual or sent via an ineffective voice-calling system. To modernize communications and better serve families’ preferences, the hospital adopted Expanse Patient Connect, powered by Artera, to replace labor‑intensive phone calls with integrated, preference-based reminders.

Artera’s Expanse Patient Connect, integrated with the hospital’s MEDITECH Expanse EHR, delivered automated SMS, phone, and email outreach with two‑way texting and phased rollouts across clinics. The platform achieved an 83% appointment reach, freed reception staff from repetitive calls, improved slot utilization and clinic schedules, and helped reduce no‑show rates—results Holland Bloorview plans to expand with additional Artera features.

Holland Bloorview Kids Rehabilitation Hospital

Raheema Visram Neely

Applications Specialist