Case Study: Deborah Heart and Lung Center achieves 50% fewer no-shows and 1,600+ staff hours saved with Artera’s conversational messaging

Deborah Heart and Lung Center Transforms the Patient and Staff Experience with Artera’s Conversational Messaging

Deborah Heart and Lung Center, a specialty hospital in Browns Mills, NJ handling ~200,000 annual visits, faced outdated patient communication—relying on manual phone calls that drove staff burnout, missed appointments, and poor engagement. To modernize outreach, the center selected Expanse Patient Connect, powered by Artera, to replace one-way texting and labor-intensive calling workflows.

Artera implemented two-way conversational messaging, automated campaigns/recalls, proactive notifications and Analytics Plus reporting (with a recent upgrade to Artera Harmony). Since going live, Deborah achieved an 83% response rate (nearly 60% confirmations), cut no-shows by 50%—recovering about $215,000—saved 1,600+ staff hours, and boosted staff and patient satisfaction.

Deborah Heart and Lung Center

Rich Temple

Vice President/Chief Information Officer