Case Study: Advanced Pain Care streamlines operations, reduces calls, and boosts patient satisfaction with Artera

Advanced Pain Care Transforms Its Operations With Adoption of Artera Intake, Payments and ScheduleCare

Advanced Pain Care (APC), a 13-location chronic pain practice in Austin managing about 120,000 appointments a year, faced high call volume, an inefficient scheduling platform, fragmented intake, decentralized patient communications, and cybersecurity concerns. To simplify workflows for staff and improve the patient experience, APC turned to Artera, initially for conversational messaging and reminders and later adopting Artera ScheduleCare, Artera Intake & Payments and Artera Harmony.

Artera implemented a unified communications and scheduling suite with bidirectional Athena integration, streamlined intake and payments, and a single trusted phone number to reduce cyber risk. As a result of Artera’s solutions, APC saw a significant decrease in phone calls, an increase in automated messages and online bookings, reduced FTE needs through staff reallocation, and improved patient satisfaction and operational efficiency.

Advanced Pain Care

AJ Correa

Director of IT