Case Study: Allstate achieves stronger IT finance leadership and repurposes ~$2M with Apptio

With TBM, IT Finance changes mindset to become a stronger business partner

Allstate, a large U.S. insurance company serving roughly 16 million households, faced the challenge of balancing strong cost controls with the need to fund rapid digital transformation. IT Finance historically operated defensively—focused on short-term cuts and spreadsheets—leaving business partners without clear visibility into the true costs and value of applications, infrastructure, and services needed to support innovations like QuickFoto Claim and AI initiatives.

Allstate adopted TBM using Apptio Cost Transparency and Bill of IT, pulling in ~80 data feeds (timekeeping, CMDB, infrastructure consumption) to create reliable, end-to-end cost and consumption reporting. The change automated reporting, repurposed about $2M in labor, cut the line-of-business software portfolio by 5%, shifted IT Finance from a controllership role to strategic leadership, and set the organization up to move from showback to consumption-based chargeback for more fact-based investment decisions.

Allstate

Jeanne Borta

IT Finance Director