Case Study: a US consumer goods company improves IT benchmarking and vendor negotiations with Apptio

US Consumer Goods Company cuts benchmarking prep from 240 hours in 6 months with Apptio

This case study features a US consumer goods company that was struggling with a cumbersome, months-long manual process for IT benchmarking. They wanted to compare their IT spend and performance against peers to drive strategic decisions but found traditional third-party benchmarking to be overly complex and time-consuming. They turned to Apptio for a solution using the Apptio IT Benchmarking application and the Apptio TBM Unified Model (ATUM).

Apptio implemented its SaaS-based IT benchmarking, which provided automated, apples-to-apples comparisons against a peer database. This allowed the company to quickly identify cost variances, such as paying above market rates for infrastructure services. The results empowered strategic vendor negotiations and internal conversations, shifting discussions from pure cost to IT strategy. The solution saved hundreds of hours previously spent on data preparation and validation, giving the team confidence in their data and reclaiming time to act on insights.