Case Study: Large US-based healthcare provider achieves $6M IT cost reductions with Apptio IT Benchmarking

US-based Healthcare Providing Company - Customer Case Study

A large, midwestern U.S. healthcare provider with 8,200 employees faced intense pricing pressure from insurers and regulators and needed to identify $6M in IT cost reforms without under‑investing in services. Traditional benchmarking was slow and static, so the organization licensed Apptio Cost Transparency, IT Planning, and IT Benchmarking to deliver actionable recommendations within a 30‑day timeline.

By linking Apptio Benchmarking to its standard cost model, the team compared infrastructure metrics (spend vs. revenue, networking, storage, servers, CapEx/OpEx) against peers and quickly identified storage—and lack of storage tiering—as low‑hanging fruit. In under 2.5 weeks they secured budget approval, implemented policy changes to move low‑value data to cheaper storage, realized the targeted $6M in run‑rate reductions, and embedded dynamic benchmarking into quarterly planning to justify future investments and model new service scenarios.