Case Study: UPS achieves $11M cloud savings and greater technology spend transparency with Apptio TBM

UPS saves $11 million on cloud contracts with Apptio

UPS faced challenges with an outdated, manual technology cost management system based on Microsoft Access and Excel. This cumbersome process lacked transparency, provided little detail to business units, and hindered strategic decision-making. To address this, UPS partnered with Apptio to implement Technology Business Management (TBM) methodologies and an Apptio-based TBM system.

The solution from Apptio automated cost allocation and created a transparent application service hierarchy, fostering a common language across IT and business units. This enabled precise cost tracking, better cloud management, and informed strategic investments. Measurable results include $11 million saved on a cloud contract, $840,000 saved from reducing mainframe storage by 85%, and $340,000 proactively recovered from a cloud provider via anomaly detection.

UPS