Case Study: Transport for NSW completes the largest TBM merger in Asia-Pacific with Apptio

Transport for NSW completes TBM merger in 6 months with Apptio

Transport for NSW, a state government agency in Australia, faced the challenge of merging two separate Technology Business Management (TBM) practices and tools following its merger with Roads and Maritime Services (RMS). The two agencies had disparate allocation methodologies, data structures, and business processes, making it difficult to consolidate their TBM capabilities into a single, unified platform.

With the support of Apptio, the agency implemented the ApptioOne Plus solution to create a consolidated TBM practice. This involved aligning their service catalog to the TBM Taxonomy, automating processes, and unifying over 300 data sets. As a result, Transport for NSW completed the largest TBM merger in the Asia-Pacific region within just six months. The implementation delivered significant measurable impacts, including a 25% reduction in orphaned and duplicate telecom devices and the establishment of new FinOps practices that drove substantial annual run rate savings.

Transport for NSW