Case Study: Xerox achieves rapid company separation and cost transparency to support $2.4B savings with Apptio

Through company separation, TBM enables speed and agility at Xerox

Xerox, a multinational document management company with about $18B in revenue and 130,000 employees, faced the challenge of splitting into two public companies (an $11B document technology business and a $7B business services company) in just 10 months while still delivering 2016 commitments and supporting a planned $2.4B cost-savings transformation. The scale and fragmented accounting for IT spending across hundreds of cost centers made it difficult to understand who consumed which services and what it would cost to separate and operate the two entities independently.

By using Technology Business Management (TBM) as a mature system-of-record, Xerox established a granular bill of IT and a fact-based baseline that let teams leap past data collection into decision-making. TBM provided transparent, standardized cost metrics (via Apptio/ATUM), saved months of analysis time, enabled accurate showback to business units, informed the separation planning, and helped align IT with the company’s $2.4B savings and strategic transformation.

Xerox

Peter Phillips

Chief Financial Officer of IT