Case Study: Swiss Re achieves IT cost transparency and optimizes its services portfolio with Apptio

Swiss Re Optimizes its IT Services Portfolio with Apptio Cost Transparency

Swiss Re, the global reinsurance and risk-transfer firm, needed better governance of IT spending to support business innovation. Leaders struggled to connect service costing, operational planning and service catalog management with overall service management, leaving IT costs tied to technology cost centers rather than business processes and making it hard to assess cost versus value.

Using Apptio Cost Transparency, Swiss Re built an automated visual cost model that maps cost sources through IT towers and products to services, with dashboard reporting, drill-downs and actuals-based analytics. The solution delivered service-level cost transparency and a portfolio view that improved budgeting, forecasting and value-based conversations between IT and the business—accelerating decisions and ongoing optimization of the IT services portfolio.

Swiss Re

Manfred Leu

Head Service Management Project, Director, Swiss Re