Case Study: US Consumer Goods Company achieves automated, apples-to-apples IT benchmarking and stronger vendor negotiations with Apptio

Service capacity and capabilities balanced against cost and agility

A U.S. consumer goods company with 9,000 employees and about $4B in annual revenue faced a slow, manual benchmarking process that consumed roughly six months and 240+ hours. Complex definitions, data formatting issues and repeated reviews with a third‑party provider left IT Planning frustrated and unable to move from analysis to action.

By adopting Apptio IT Benchmarking and Apptio Cost Transparency—using the ATUM standard model—the team automated apples‑to‑apples comparisons, went from months to weeks for setup, and validated their results against prior benchmarks. The faster, trusted insights reclaimed staff time, exposed opportunities (for example, high service‑desk and outsourced infrastructure costs), drove monthly remediation meetings, and enabled vendor renegotiations and more strategic conversations about IT spend.