Case Study: Red Hat achieves Next‑Gen IT and cost transparency to power rapid growth with Apptio

Red Hat IT using TBM and Apptio to power company's rapid growth

Red Hat IT faced the challenge of scaling alongside the company while also proving it could be the exemplar for “Next‑Gen IT.” Rapid growth exposed gaps: limited cost transparency, no uniform way to classify spend, slow service definition, poor project-to-service mapping, and reactive budgeting—all of which made it hard to demonstrate the business value of internal products or make informed cloud and Agile decisions.

By adopting the TBM framework and Apptio tooling, Red Hat gained a common taxonomy to capture costs, benchmark against competitors, and map projects to services. The result: service definitions completed in weeks instead of years, rolling forecasts and better Agile prioritization, clearer cloud workload decisions, reallocation of spend from run‑the‑business to change‑the‑business, stronger sales value stories, and restored trust and partnership between IT and the business.

Redhat

Mike Kelly

Chief Information Officer