Case Study: RSA Group achieves improved business engagement and IT cost transparency with Apptio

How the RSA Group improved business engagement with financial management

The RSA Group, a global insurance firm, faced poor visibility into the true costs and value of its IT services—spreadsheets and fragmented data made IT seem like a cost center rather than an enabler. Business leaders demanded leaner IT and clearer cost drivers across regions, so RSA needed a way to quantify service costs and demonstrate IT’s contribution to business outcomes.

RSA implemented Apptio as a SaaS TBM/ITFM solution across the UK, Canada and Scandinavia, integrating finance, HR, project and operational data to create a single source of truth. The rollout produced quick wins and business-facing metrics, created TCO service owners, improved contract management and cross‑business engagement, and helped IT shift to a more strategic, value-focused role.

RSA Group