Case Study: Fannie Mae achieves IT and business cost transparency to target investments with Apptio

How Fannie Mae Merges IT and Business Operations Data to Target Investment

Fannie Mae, the government-backed mortgage finance company, faced mounting pressure to modernize its home‑financing infrastructure but lacked visibility into technology and operations costs. IT was essentially a “black box”: manual, error-prone reporting (one daily report had 400 data points), poor data quality, and a large lump‑sum allocation that left business leaders unable to connect spending to outcomes or defend budgets during cuts.

The Service & Performance Management team adopted Technology Business Management (TBM) to tie costs to services, applications and business capabilities—building service cost, capacity and enterprise capabilities models fed by ~100 data sources and standardized with the ATUM taxonomy. Centralized time tracking and richer invoice data gave Fannie Mae actionable insights: improved IT–business collaboration, clearer investment and sunset decisions, retired orphan infrastructure, rebalanced teams, better headcount planning, and broad adoption (300+ users across ~70% of business units), with TBM now informing senior strategic decisions down to transaction-level cost analysis.

Fannie Mae

Gboyega Adebayo

Senior Business Analyst