Case Study: Hermes achieves greater IT cost transparency and control with Apptio

Hermes improves IT cost transparency with Apptio as it manages 928 million parcels and €3.5 billion in sales

Hermes, a major logistics company, faced a challenge in achieving greater visibility into its IT costs. The goal was to shift the perception of IT from a cost center to a profit center and better align its priorities with business value. To address this, they turned to the vendor Apptio and its Technology Business Management (TBM) framework.

Apptio's solution provided Hermes with granular transparency into IT spending, enabling more effective cost control and investment decisions. The results included the ability to identify and reallocate funds from low-priority initiatives, directly compare cost efficiency for cloud migration scenarios, and synchronize software development timelines with finance via improved depreciation forecasts. Apptio's implementation fundamentally changed how IT stakeholders work and communicate, allowing the department to clearly document its contribution to the company's overall value.

Hermes