Case Study: First American achieves meaningful optimization of IT spend with Apptio's TBM solution

From cost containment to meaningful optimization of it Spend

First American, a leading provider of title insurance and settlement services, faced a swelling IT portfolio full of redundant legacy systems and unclear costs. CIO Larry Godec could not precisely identify unnecessary applications, calculate their total or opportunity costs, or clearly explain IT spending to the CEO and CFO—prompting a need for transparency plus portfolio and demand management.

By implementing Apptio’s TBM solution, First American gained a single “pane of glass” to allocate costs by service, division and asset (illustrated by clearer costing of the FAST core system). The company uncovered more than 100 legacy applications, initiated infrastructure optimization efforts targeting roughly 10% of infrastructure costs, and is redirecting savings toward change-the-business initiatives that improve customer experience and support market-share growth.

First American

Larry Godec

CIO