Case Study: First Citizens Bank improves IT planning accuracy and agility with Apptio

First Citizens Bank cuts IT budget cycle from 45 days to hours with Apptio

First Citizens Bank, a large family-controlled bank, faced the challenge of gaining transparency into its IT spend and improving its inefficient, spreadsheet-based budgeting process. To better understand the value of its IT investments and free up funds for growth initiatives, the bank turned to Apptio for its solutions in cost transparency, benchmarking, and IT planning.

By implementing Apptio, First Citizens Bank automated its IT planning process, enabling granular budgeting down to the labor, asset, and contract level. This provided the Apptio solution greatly improved accuracy and agility, reducing the budget process from 45 days to just a few hours. The results included more accurate forecasts, the identification of significant cost savings, and the ability for the IT finance team to act as strategic consultants rather than reporting agents.

First Citizens Bank