Case Study: First American achieves IT cost transparency and spend optimization with Apptio TBM

First American eliminates nearly 10% of infrastructure costs with Apptio

First American, a leading provider of title insurance and settlement services, faced a challenge with a lack of transparency into its IT costs and a portfolio swollen with redundant systems. This made it difficult for CIO Larry Godec to defend the IT budget and identify opportunities for optimization. To address this, the company turned to vendor Apptio and its Technology Business Management (TBM) solution.

Apptio's TBM solution provided First American with complete visibility into its IT costs, enabling them to understand expenses by service, technology, and business unit. This transparency allowed the company to identify and eliminate over 100 legacy applications and launch infrastructure optimization initiatives, driving toward a 10% reduction in total infrastructure costs. These savings are now being shifted to fund new, change-the-business initiatives that improve customer experience and support growth.

First American