Case Study: FedEx achieves greater IT agility and business value with Apptio TBM

FedEx drives global IT agility with Apptio across 220 countries

FedEx, a global logistics leader, faced the challenge of modernizing its IT to maximize agility, reduce complexity, and drive business transformation rather than just managing costs. To achieve this, they partnered with the vendor Apptio and adopted its Technology Business Management (TBM) framework and solutions.

Apptio's TBM solution provided FedEx with a unified, data-driven platform for financial and operational insights. This enabled intelligent discussions on infrastructure economics and investment priorities, shifting internal conversations from budget variances to business value. The results included successful large-scale infrastructure upgrades, the deployment of robotics and AI for improved customer service and customs clearance, and enhanced global governance. Ultimately, Apptio helped FedEx increase business agility and confidence in IT's ability to drive transformation.

FedEx