Case Study: Fannie Mae achieves IT cost transparency with Apptio Bill of IT

Fannie Mae uses Apptio to map 400 daily data points into IT service costs

Fannie Mae, a government-backed mortgage finance corporation, faced a lack of transparency regarding its technology costs, which made its IT organization appear as a black box to business partners. This opacity made it difficult to justify investments and manage budgets effectively. To address this, they worked with vendor Apptio to implement Technology Business Management (TBM) methodology and configure a TBM system, including the Bill of IT, to communicate service costs clearly.

The solution from Apptio involved creating a service cost model that mapped IT expenses to specific business services. This provided application and business owners with their first complete view of total costs, including infrastructure and support. As a result, Fannie Mae achieved unprecedented cost transparency, enabling collaborative discussions on investment and application rationalization. The Apptio-powered model brought IT and business leaders together with a shared understanding, allowing them to strategically manage costs and jointly drive technology roadmaps.

Fannie Mae