Case Study: EDF Energy achieves transparent IT recharging and improved forecasting with Apptio

EDF Energy cuts IT recharge errors and automates 90% of MTP data with Apptio

EDF Energy, a British integrated energy company, faced a lack of transparency and inefficient manual processes for recharging IT costs across its business units. Their Excel-based system was unstable and failed to provide a trusted, single source of truth for IT consumption and costs, creating friction between Finance and Enterprise IT. To address this, they turned to Apptio, adopting its Technology Business Management (TBM) framework and specifically using IBM Apptio Costing & Planning, IBM Cloudability, and Apptio Billing.

By implementing Apptio's solutions, EDF Energy automated its financial processes, establishing a defensible and granular recharging model. This provided clear visibility into IT service consumption and costs. The results included a massive reduction in month-end cycle time, daily identification of cloud cost savings, and highly accurate long-range forecasting. Apptio became the single source of truth, improving the relationship between IT and Finance and enabling data-driven decisions that drove down costs across the organization.

EDF Energy