Case Study: CSOB achieves greater IT financial transparency and faster decision-making with IBM Apptio

CSOB cuts monthly data loads to 2 days with Apptio

Československá Obchodní Banka (CSOB), a major banking and insurance provider in the Czech Republic, faced inefficient and error-prone IT financial management. Using manual spreadsheets and disconnected data, the bank lacked transparency into IT costs, hindering strategic dialogue between IT and business leaders. To achieve financial discipline and granular cost visibility, CSOB turned to the vendor Apptio for its IT Financial Management solution.

Apptio provided an automated platform integrating data from SAP and ServiceNow, establishing a single source of truth for IT costs. The solution enabled CSOB to dramatically accelerate processes, reducing service catalog creation from weeks to a single day and completing hundreds of monthly data loads within two days. By eliminating manual errors and providing clear cost breakdowns, Apptio empowered data-driven decision-making and fostered a common language for cost and optimization discussions across the organization.