Case Study: Cox Automotive achieves IT cost transparency and TBM maturity with Apptio

Cox Automotive - Customer Case Study

Cox Automotive is an online marketplace for buying and selling vehicles that depends heavily on technology to deliver buyer and seller services. Faced with the challenge of understanding and managing IT costs from infrastructure through applications and business processes, the company needed an operational, service-oriented view of IT spending and performance to support strategic decision-making.

Cox Automotive created a dedicated TBM Office, adopted Apptio’s Technology Business Management platform, mapped the general ledger to a service cost model, and tied ITSM data to KPIs and dashboards. The effort—backed by executive engagement and a monthly operational cadence with finance and IT—improved visibility into cost drivers, produced quick wins and measurable cost savings, drove more metric-driven decisions, reduced unnecessary “gold‑plating,” and aligned technology investments with business value.

Cox Automotive

Ed Smith

Chief Technology Officer