Case Study: Ferguson achieves $12M in IT savings and cost transparency to fuel digital transformation with Apptio

Cost transparency fuels digital transformation at Ferguson

Ferguson, a large multi‑national business undergoing a major technology-driven transformation, needed to modernize ERP, supply chain and order-management systems and adopt a cloud‑first approach — but lacked the real‑time, all‑in cost visibility required to make informed decisions and avoid costly legacy mistakes. Leadership wanted actionable data to run “what‑if” scenarios, compare CapEx vs. OpEx options, and align IT investments with business outcomes rather than gut feel or spreadsheet estimates.

By adopting Technology Business Management (TBM) practices and Apptio, Ferguson gained transparent, self‑service cost analytics that reframed IT projects as business initiatives, enabled informed cloud and SaaS comparisons, and tightened project approvals. In the first 12 months the IT team identified $12M in savings (about 10% of the 2019 IT budget) to fund transformation, improved run/grow/transform allocation, and shifted conversations from cost to value across the organization.

Ferguson

David Rippon

Head of Group IT Finance