Case Study: Cisco achieves IT cost transparency and service-driven value with Apptio

Cisco - Customer Case Study

Cisco, a global leader in networking and IT, faced mounting challenges as rapid digital transformation changed how it delivered services. CIO Rebecca Jacoby found the IT organization struggling to categorize the costs of assembled technologies and to link those costs to the business value—hindering the company’s shift to a services-oriented operating model.

After deploying Apptio’s TBM, Cisco operationalized a structured cost model: each of the top 25 service owners now delivers quarterly scorecards showing TCO and cost-per-use, completes benchmarking, and aligns on coordinated roadmaps. The change clarified services at component, product and capability levels, improved benchmarking and vendor conversations, enabled clearer trade-offs and strategic alignment, and helped Cisco “run IT like a business” with more value-based discussions across the company.

Cisco

Rebecca Jacoby

CIO