Case Study: Berkley Technology Services achieves granular IT cost transparency and value-driven decisions with Apptio Cost Transparency

Bringing clarity to IT costs for Berkley Technology Services

Berkley Technology Services (BTS) is the centralized IT arm of W. R. Berkley Corporation, supporting 50+ operating units across the insurer’s global businesses. BTS faced persistent complaints about opaque, spreadsheet‑based IT cost allocations: bills showed only a few high‑level categories, which undermined trust and made it difficult to control spend, fairly allocate costs, and satisfy internal customers.

BTS implemented Apptio’s TBM solution via a 12‑week jumpstart, replacing spreadsheets with a transparent costing model used for the 2016 budget and ongoing reporting. Invoices are now broken into 12–40 business services with detailed resource and service charges, shifting conversations from “what’s in this number” to cost drivers and optimization—driving better decisions, higher customer satisfaction, new internal business, and a culture of accountability.

Berkley Technology Services

Kyle Sellne

Controller