Case Study: BNY Mellon achieves service excellence and transparent cost management with Apptio TBM

BNY Mellon eliminates 130+ change requests with Apptio TBM

BNY Mellon, a global investments company, needed a simple and sustainable unit costing model for its vast Global Operations and Technology (GOT) organization to ensure services were delivered cost-effectively for the enterprise and its clients. To address this challenge, they partnered with vendor Apptio to implement Technology Business Management (TBM) principles and tools, moving away from unreliable spreadsheets.

By leveraging Apptio's TBM solution, BNY Mellon established a centralized and automated process that provided transparent cost allocations and unit cost analysis. This investment was critical to achieving their 2022 strategic goals, eliminating flat allocations, and transforming data into meaningful total cost of ownership reports. The solution provided senior leaders with insights for driving efficiency, enabled data-driven conversations, and streamlined financial planning processes. A dedicated Cost Transparency team completed over 130 change requests based on user feedback, demonstrating widespread adoption and a desire to leverage the new data capabilities.

BNY Mellon