Case Study: Australian Food Retailer boosts productivity and financial transparency with Apptio

Australian Food Retailer flips IT work to 80% analysis with Apptio

a major australian food retailer faced challenges in managing its technology costs and demonstrating IT's value to the business. Its reliance on manual, spreadsheet-based processes was time-consuming, error-prone, and ill-suited for a shift towards cloud and variable expense models. The company needed to automate financial management and improve cost transparency for business unit leaders.

The retailer implemented Apptio's solutions, including its Technology Business Management (TBM) model, to automate data gathering and cost allocation. This allowed the IT finance team to flip its ratio of time spent, from 80% on data reconciliation to 80% on value-add analysis. Apptio delivered a single source of truth, enabling faster budgeting, improved team morale, and greater trust with business units through transparent reporting.