Case Study: KeyBank achieves IT cost transparency and strategic business partnerships with Apptio

Across the Business, KeyBank Creates Strategic Partnerships

KeyBank, a 190‑year‑old, $136B financial services firm with more than 1,200 branches, faced a common problem: IT costs were a “black box,” finance and IT could not translate technical spend into business language, and months-long, spreadsheet‑based processes prevented timely, trusted decisions. CFO Kim Manigault and CIO Amy Brady set out to transform that relationship so business units, IT and finance could act as true partners.

KeyBank implemented Apptio Cost Transparency and IT Benchmarking using the ATUM taxonomy, going live in about 100 days to give business partners browser access to consistent cost and consumption data. The result: shared benchmarks and a common language for investment decisions, faster zero‑based budgeting and application rationalization, clearer cloud/app portfolio tradeoffs, and immediate impact including about $2.4M in identified cost takeout and more credible, measurable IT investments.

KeyBank

Amy Brady

Chief Financial Officer, Executive Vice President Technology & Operations Executive