Case Study: Equifax achieves IT cost transparency and improved decision-making with Apptio

A Roadmap To Improved Transparency And Decision-Making

Equifax, a global leader in consumer and commercial information services that organizes data on more than 500 million consumers and 81 million businesses, faced a growing problem: its traditional chargeback model and processes didn’t provide the transparency needed to understand IT costs or link technology spending to business outcomes. Business units and the C‑suite required clearer visibility and accountability so leaders could identify cost levers, prioritize investments, and prove IT’s contribution to the company.

Equifax implemented a phased Technology Business Management program using Apptio to model run‑the‑business costs, optimize infrastructure, introduce financial and operational KPIs, and begin measuring unit costs by service. The initiative produced clearer cost attribution, identified infrastructure efficiencies, set the stage for a Bill of IT and service catalog, and created a common language for IT and business units—enabling better investment decisions and the potential for material cost savings across high‑volume transaction services.

Equifax

Harold Boutin

Senior Vice President of IT Strategy and Effectiveness