Case Study: Cisco achieves accelerated "velocity to value" and cost transparency with Apptio

A mature IT services transformation enables IT to continually simplify and innovate

Cisco, a global leader in networking and communications, faced growing complexity as IT evolved—fragmented application and infrastructure portfolios, unclear cost structures, and difficulty demonstrating the business value of technology. Sustained change and the need to run IT as a services organization made it hard to prioritize investments and manage costs effectively.

By embedding Technology Business Management (TBM) with Apptio, Cisco created a common service taxonomy, quarterly balanced scorecards, and service-owner accountability. The approach delivered clear end-to-end cost visibility and enabled agile, service-led operations—resulting in a 40% reduction in the application portfolio, a 35% smaller data center footprint, stronger finance collaboration, and faster, more strategic delivery of IT value.

Cisco

Guillermo Diaz

Chief Information Officer