Case Study: Medallia speeds UI testing and development with Applitools

Medallia speeds UI testing 48X with Applitools

Medallia, an AI-driven customer engagement platform, faced a challenge with manual UI testing and maintaining brittle automated tests for their highly-visual web application. They needed a solution to reduce testing time and increase coverage without being burdened by false positives from minor visual changes. They turned to the visual testing capabilities of Applitools.

By implementing Applitools, Medallia replaced their HTML validation with Visual AI, which accurately identified user-noticeable differences. The solution was quickly adopted, growing from 2 to 20 engineers. This resulted in a 48x faster test run time, reducing a 4-hour process to just 5 minutes, enabling validation after every build. Applitools provided Medallia with greater test coverage, faster development cycles, and significant peace of mind.

Medallia