Case Study: Medallia achieves real-time, unified performance monitoring with AppDynamics

Medallia Makes Customer Care Smart with Business iQ

Medallia helps large enterprises capture and act on customer feedback across web, mobile, social and other channels to deliver real-time insights and dashboards. As the company scaled, monitoring was fragmented across many systems and terabytes of data, making it difficult to run fast queries, surface relevant insights, and know how the product was performing—Medallia needed a single, real-time source of truth for monitoring.

Medallia deployed AppDynamics Business iQ as a unified dashboard and real-time performance-management layer, enabling teams to visualize workflows, pinpoint bottlenecks, and forecast end-user experience during development. The result was consolidated monitoring, faster analytics, company-wide adoption of AppDynamics, improved brand perception, and more agile, incremental releases driven by clearer, customer-centric KPIs.

Medallia

Stefan Krantz

Senior Director of Engineering