Case Study: Alaska Airlines achieves 60% reduction in outages and under-10-minute detection with AppDynamics

Alaska Airlines Improves Customer Experience With Full Visibility From AppDynamics

Alaska Airlines, a major U.S. carrier known for high customer satisfaction, needed full visibility into a growing, complex hybrid cloud environment as it shifted to a cloud‑first model. With critical guest‑facing and operational applications spanning on‑premises and Azure, the e‑commerce and operations teams required real‑time insights to prevent performance issues, speed troubleshooting, and protect the passenger experience.

By deploying AppDynamics for APM, infrastructure and end‑user monitoring, Alaska gained a single pane of glass across microservices, containers and cloud workloads, enabling self‑service diagnostics and DevOps collaboration. The result: outages fell by 60%, mean time to detection dropped from hours to under 10 minutes, MTTR was significantly reduced, and the airline can iterate and innovate faster while maintaining a flawless digital experience for guests.

Alaska Airlines

Patrick Boudreaux

Software Engineering Manager