Case Study: Sococo achieves automated, scalable billing and dynamic rechargeable balances with AppDirect's jBilling

Sococo - Customer Case Study

Sococo, a Mountain View–based telecommunications company that builds virtual Team Space environments for distributed teams, outgrew its manual billing process as it expanded and launched a new phone-line service. The company needed a robust, automated billing platform that could scale with growth, support dynamic rechargeable customer balances, and manage custom per‑minute phone rate tables across multiple providers.

Sococo implemented jBilling 3, using its plug‑in architecture and APIs to automate recurring and per‑minute billing, route area/country codes to specific rates, and recharge balances in real time. The result was a scalable, flexible billing system that handled custom billing scenarios, improved operational standards, simplified customer and account management via a backend portal, and provided ongoing vendor support.

Sococo

Joshua Moyer

Vice President, Engineering, Sococo