Case Study: Resilient Plc achieves accurate, real-time, resilient billing with AppDirect's jBilling

jBilling was Deployed in Only Two Months to Replace Legacy Billing Platform

Resilient PLC, a UK provider of mission‑critical voice services for banks, emergency services and large enterprises, needed to replace an inflexible legacy billing platform with a real‑time, highly available system that could show account ratings and balances instantly, support fully branded reseller portals, and be implemented on a very tight schedule.

They selected jBilling Cloud and moved from proof‑of‑concept to production in two months, using jBilling’s Java‑based APIs and plug‑ins to build a custom UI and resilient architecture. The mediation engine now rates high volumes of CDRs in milliseconds, uncovered prior underbilling, enables agile, configurable charge models, and has reduced operational issues and cost—giving Resilient full control and the flexibility to introduce new services without rewriting the billing system.

Resilient Plc

Suresh Rasakulasuriar

VP Development