Case Study: Full Creative achieves unified, flexible cloud billing and 90% faster reporting with AppDirect

Full Creative Future-Proofs Their Business with Flexible Cloud Billing

Full Creative is a business communications company that has grown from a long‑distance carrier into a house of brands offering VoIP, answering services, chat, IVR and other collaboration tools. With multiple brands and geographies to bill, they needed a future‑proof platform to handle 15+ rate plans, free‑usage pools and prorating, recurring and usage overage charges, multiple mediation schemes, branded/custom invoices, and integrations with payment gateways and third‑party services.

Full Creative implemented jBilling Cloud—a configurable, API‑first billing platform with plugin architecture and a Mediation Rating and Increments Management (MRIM) feature—to unify billing across brands, connect PayPal, Braintree and MailChimp, support auto‑payments/ACH/credit cards, FUPs, plan swaps and custom invoice PDFs. The hosted migration reduced CapEx/Opex, streamlined processes (cutting billing review time by ~90%), and delivered a scalable, configurable system that supports current needs and future growth.

Full Creative

Amith Kumar Chunnilal

Billing Project Lead