Case Study: Nelnet achieves mobile servicing for 12 million student loans and improved customer self-service with Appcelerator Titanium

Nelnet - Customer Case Study

Nelnet, a leading U.S. education and finance company servicing 12 million student loans worth $60 billion, needed a mobile strategy to meet its tech‑savvy, college‑aged customers who had moved to mobile devices. Until recently Nelnet relied on mail, call centers and a web app for servicing, and the IT team could not afford the time or resources to retrain for native mobile development.

Using Appcelerator Titanium, Nelnet’s team leveraged existing JavaScript/HTML skills to build iPhone and Android apps plus a backend payment system in about four months, achieving roughly 80% code reuse across platforms. The Loan Assist app added mobile payments and push notifications, drove 20,000 downloads with minimal promotion, shifted inquiries away from costly call centers and paper processes, and set the stage for future tablet apps.

Nelnet

Mike Randash

Executive Vice President 5280 Solutions