Case Study: Swisscom achieves faster, error-free mobile onboarding with Anyline

How Swisscom Improved their User Experience with Mobile Scanning

Swisscom, a leading provider of network infrastructure and electronic signature services, needed a secure, user-friendly way to onboard customers and enable Qualified Electronic Signatures (QES) through its Swisscom RA App. To simplify identity verification and reduce friction in the registration flow, Swisscom partnered with Anyline to add mobile ID scanning of passports and ID cards.

Anyline’s mobile ID scanning solution was integrated into the Swisscom RA App to digitize personal details, eliminate manual typing, and speed up onboarding. As a result—according to Swisscom—data-capture errors were practically eliminated, efficiency was massively increased, and users reported a much-improved experience thanks to Anyline’s secure, reliable scanning.

Swisscom

Philipp Dick