Case Study: Safaricom achieves instant customer onboarding — cuts registration time from minutes to seconds with Anyline mobile ID scanning

How Safaricom Boosts Customer Registration with Mobile ID Scanning

Safaricom, Kenya’s largest telecommunications provider, faced slow and error-prone customer onboarding because prepaid SIMs required in-person ID registration and manual data entry. To speed up registration and reduce mistakes while handling multiple Kenyan ID formats, Safaricom turned to Anyline and its mobile ID scanning technology integrated into the mySafaricom app.

Anyline’s ID scanning lets customers register and verify their SIMs in seconds by scanning IDs with their phone camera, eliminating manual entry and reducing typos. Anyline worked with Safaricom to support all Kenyan ID formats, cutting registration time from minutes to seconds and delivering faster, more accurate, and more secure onboarding.

Safaricom